How can we help?

Use the work email and password supplied by your organization, or choose “Use username and PIN” if your administrator has set up a PIN. HUB accounts are created by an organization; there is no public account registration in the mobile app.

If you forgot your password or PIN, your account is inactive, or a feature is missing, contact your organization’s administrator. They manage account access and permissions.

Contact your manager or HR team about attendance corrections, leave balances, approvals, schedules, payroll and employee documents. Check your device’s location or camera permissions if an attendance policy requires them. If you cannot record a punch, follow your organization’s alternative attendance process.

Send your organization’s name, the app version shown on the sign-in or More screen, your device model, and a short description of the issue. Include the approximate time and any error message. Redact personal information from screenshots. Never send a password, PIN, full bank details or identity documents by email.

Read the HUB privacy policy for information about location, selfies, documents, retention and privacy requests. Contact your organization or info@3pltek.com to request account closure or access, correction or deletion of information.

3PL HUB is operated by 3PL TEK INC. Visit 3pltek.com for company information, or read the HUB terms of use.